If you run any type of business online you will need a simple, useful and stable customer service software. A software that will not only enable you to quickly respond to your customer’s inquiries, but also manage your team members and organize them so you can serve your customers in a better way. One of the best in the business, and a software that we will talk about today, is most certainly Bornevia.
Bornevia Features
In order to explain the features of this software, we will breakdown the best features. In that way you will determine whether this is the best and most useful software for your business. First, It’s logical that this type of software to offer ticket assignment. This means that you can delegate any support ticket to any team member. If you have note or a specific thought in mind, you can leave a note with just mentioning the username you will previously create in Bornevia.Besides that, when you respond to your customers, you will get a notification if he/she have read the email. Here we would also like to mention the ultra-useful feature – Canned Responses. With Canned Responses you will be able to prepare pre-written responses based on your customer needs. This and the Autoresponder feature that is also available can be real time savers!
If you often have similar problems and solve similar issues, you can assign hashtags to the similar tickets. In that way you will better organize your tickets and offer faster responses.
Bornevia goes deeper into integration offering seeming less API integration that will connect your internal systems and Bornevia’s platform. Besides offering some other smaller features, Bornevia also stands out from the analysis it can give you for the customer support tickets.
From Average Resolution Time, to individual metrics about the team members, reports and top hashtags, this customer service software can really offer amazing analysis.
Final Thoughts and Price
The software is broad, feature-rich and intuitive. Not only that it can offer great functionality to better serve your clients and improve your overall customer support service, but you can also better manage your customer support team. The price of this wonderful customer support tool is just $10 per month for each user you register (this is only for the year subscription). If you pay month by month, the price is $20 per month for each user.
